Question 1

What are the parking options at Tokyo Station?

Accepted Answer

There are paid parking lots at both the Yaesu Underground Mall and Marunouchi Building. A free pick-up/drop-off area is available at the Yaesu Exit, but it's limited to about one minute for active loading only. Longer-term parking is available at the commercial facility lots.

Question 2

Are there coin lockers for luggage storage?

Accepted Answer

Yes, coin lockers are available throughout Tokyo Station, with the largest concentration near the Silver Bell Plaza crossroads area inside the ticket gates. A staffed cloakroom service is also available. During weekends and holidays, lockers fill up quickly.

Question 3

I lost something at Tokyo Station where should I contact?

Accepted Answer

If you’ve lost an item, contact the Tokyo Station Lost & Found (JR East) office at 03-3231-1880. It’s located at 1-9-1 Marunouchi, Chiyoda-ku, and open from 9:00 AM to 6:00 PM, excluding New Year holidays. Be ready to describe your lost item and provide the time and place you may have lost it.

Question 4

What should I do if I get lost in Tokyo Station?

Accepted Answer

Look for information boards overhead for guidance. Station staff are readily available throughout the station, particularly near ticket gates. The station has clear signage, and you can find help at information counters near both the Marunouchi and Yaesu sides.

Question 5

Where can I find unique station souvenirs?

Accepted Answer

The station features extensive shopping areas including GRANSTA, Ecute Tokyo, and Tokyo Mitas, offering a wide selection of local specialties, ekiben (station bento boxes), and exclusive Tokyo Station-themed merchandise.