top of page

Discovering Japan through a Lens

Refund Policy

See also Privacy PolicyRefund Policy, Company Profile and Terms of Use for further information and relevant queries.


Our products are currently delivered by Internet only. After your purchase has been approved we will process your order. Orders are typically processed within one (1) hour but could take as long as twenty four (24) hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form.The email will serve as your electronic purchase receipt and will contain the information you need to access our product.

Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our servers.


We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download our policy is not to offer refunds.

Should you consider your situation to be a special circumstance then please get in contact with us and we shall consider your individual request. In the event that we do issue a refund, your access to the digital product will be revoked. Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within 24 hours of your original purchase. Failing to request within the said time will nullify the request.

bottom of page