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Refund Policy

Last updated: March 2025

KEY POINTS SUMMARY

  • Digital products and membership plans are generally not eligible for refunds
  • Refund requests must be made within 24 hours of purchase
  • Special circumstances are considered on a case-by-case basis
  • If a refund is issued, access to the digital product will be revoked
  • Technical support is available before considering a refund

PRODUCT DOWNLOAD

Our products are currently delivered by Internet only. After your purchase has been approved we will process your order. Orders are typically processed within one (1) hour but could take as long as twenty four (24) hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form. The email will serve as your electronic purchase receipt and will contain the information you need to access our product.

Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our servers.

REFUND POLICY

We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download our policy is not to offer refunds.

Should you consider your situation to be a special circumstance then please get in contact with us and we shall consider your individual request. In the event that we do issue a refund, your access to the digital product will be revoked. Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within 24 hours of your original purchase. Failing to request within the said time will nullify the request.

MEMBERSHIP PLANS

Our membership plans are subscription-based services that provide access to premium content and features on LensTokyo. Similar to our digital products, membership plans are generally not eligible for refunds once activated. When you purchase a membership plan, you gain immediate access to premium content, which is why we maintain a no-refund policy.

For monthly subscription plans, you may cancel your subscription at any time, and you will continue to have access until the end of your current billing period. No partial refunds are provided for unused portions of the current billing period.

TECHNICAL SUPPORT

If you are experiencing technical difficulties with our products or services, we encourage you to contact our support team before requesting a refund. Many issues can be resolved with proper technical assistance, and our team is ready to help you get the most out of your purchase.

You can reach our technical support team by:

For other policies, please see our Terms of Use and Privacy Policy.

If you have any questions about our refund policy, please or email us at hello@lenstokyo.com.