Vendor Terms

1. Eligibility and onboarding

• Share true and current details about your services, languages, and verification documents, and update them whenever something changes. We may ask for extra proof if we need it.
• We can pause, reject, or remove a vendor profile that is incomplete, misleading, out of date, or fails our checks.

2. Service standards and deliverables

• Provide the experience exactly as described in your listing. Get customer approval through LensTokyo messages before changing price, schedule, or scope.
• Confirm in advance whether photography is allowed at each location, obtain any required permits, and clearly tell customers about any additional location or venue fees. LensTokyo is not responsible for location permissions, permits, or any related disputes.
• Upload photos, videos, or other promised files through LensTokyo within the agreed timeline. Automatic acceptance after seven days does not remove this obligation.
• Keep all communication professional, respect privacy rules, and share important updates through LensTokyo so everyone can see the history.
• Deliverables must respect the booking workflow in the vendor portal; late or missing work can trigger refunds or dispute reviews.

3. Payments, taxes, and fees

• Stripe Connect Express manages your payouts. Keep your account, ownership, and banking details accurate so transfers are not delayed.
• LensTokyo deducts platform fees automatically. Refunds, disputes, coupon use, or penalties can change your final payout amount.
• Customer coupons reduce platform fees; vendor coupons increase vendor payouts.
• You are responsible for reporting your earnings and paying any taxes that apply.
• For payments made through the platform, the payment statement issued by LensTokyo serves in place of an invoice. Vendors agree to treat this payment statement as the official record of payment for accounting and tax purposes, and no separate invoice is required unless explicitly agreed otherwise.

4. Visa and legal compliance (Japan)

If you access or use LensTokyo from Japan, you must make sure your residence status (visa) allows self-employment or paid services. LensTokyo does not check whether you are allowed to work and is not responsible for any immigration, tax, or employment issues that arise. By offering services here, you confirm that you follow all laws and visa rules wherever you operate.

5. Cancellations and disputes

• Follow the seven-day reschedule and cancellation policy from the main Terms of Use. If the window has passed, you must deliver the service unless the customer cancels.
• LensTokyo can hold payouts, issue refunds, or reverse transfers if work is missing, poor quality, or breaks our rules.
• Work with LensTokyo support and share files, communication logs, or other proof if a dispute is reviewed.

6. Intellectual property

Photographers retain full ownership of the original content they create and upload to LensTokyo. By uploading images, videos, or other media ("Content"), you grant LensTokyo a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, resize, crop, and adapt that Content (for formatting only) solely to operate, market, and promote your experiences and the LensTokyo platform, including on our website, emails, social media, and advertisements. This license does not transfer ownership of your Content or allow LensTokyo to sell or sublicense it as standalone assets.

Customers receive usage rights only as described in the booked experience or package. Any additional usage must be agreed directly between you and the customer. You confirm that you own or have all necessary rights to the Content you upload and that it does not infringe any third-party rights. Materials on LensTokyo are provided "AS IS". Do not upload or reuse others' work without permission. If you believe your intellectual property rights have been infringed, please contact us with enough detail so we can review and take appropriate action.

7. Policy changes

We may update these vendor terms. We will tell you about major changes through the dashboard or email. If you keep using the vendor tools after an update, it means you accept the new version.